Missed bin collection

Please do not report a missed collection before 4pm on your collection day.  

You can report a missed bin up to 2 working days after your due collection day. 

For example, if your collection day is Monday you can report a missed bin up to 11:59pm on Wednesday, or if your collection day is on Friday you can report a missed bin up to 11:59pm on Tuesday.

If you see a message on the form saying “incomplete round”, the crew will return on the next working day to collect. You do not need to report a missed collection.

If your waste is not collected by the end of the next working day, call us on 01372 474474.

After you have reported

Once you have reported your missed bin collection, make sure your bin is out on the edge of the property. We will collect it as soon as possible. We will let you know whether it has been collected or not.

Your bins will not be collected if:

• they are not out on the correct collection day before 6:30am - check your bin collection day
• they contain items we don’t collect
• they are too heavy to be tipped into the truck - you may have to lighten the content before we can return to empty it
• the bin lid is not closed - bin lids need to be closed otherwise the bin is not safe to empty. 
  If your bin is too full for the lid to shut, remove some items until it closes

The crew will not be able to collect any recycling placed in black bags.

Garden waste: missed collection

We are unable to ask the crew to return to empty your bin if your garden waste subscription was not active on your collection day.  See our garden waste service terms and conditions for more information.

Medical waste: missed collection

To report a missed medical waste collection, contact Customer Services on 01372 474474.