New or replacement bins

We will only collect waste from wheeled bins. 

Replacing damaged bins

Wheeled bins more than 10 years old

Wheeled bins are guaranteed for 10 years.

Any damage caused after this time will be considered as wear and tear and the bin will need to be replaced by you. You can order a bin which we aim to deliver within 7 working days.

Wheeled bins less than 10 years old

We will only replace wheeled bins free of charge if the bin has been damaged by the collection crew and is unusable. In order for a bin to be replaced free of charge you will need to provide either proof of original purchase or confirmation of its age from the date of manufacture stamp. The date stamp is usually located on either the lid or front of the bin body.

On rare occasions we may refund payment of a new wheeled bin, but only within 14 days of purchase.  This excludes instances where the bin has been delivered outside the 7 working day period.

Householders' duty of care

Bins the contractor will empty

Our contractor will empty up to 2 recycling, 2 food waste and 1 rubbish bin from your property. Garden waste bins are ordered as part of the annual garden waste subscription service and will only be emptied if you have paid your annual subscription fee.

Householders' responsibility for ensuring collection of waste and recycling from your bins

• make sure your bin is out on the edge of your property boundary by 6:30am on your collection day
• do not place your bins so as to cause a potential obstruction to cars, pedestrians or waste and recycling collection vehicles
• make sure your bins are not contaminated or too heavy to be lifted into a waste and recycling truck - find out what can go in your bin to make sure you do not contaminate it. If you do contaminate your bin, remove the contaminating items and leave your bin out on the next collection day for that waste type 
• make sure your bin lid is closed, otherwise the bin is not safe to empty. If your bin is too full for the lid to shut, remove some items until it closes

Waste taken away by someone else

If you arrange for someone to take away any waste from your home or garden, you are required by law to check that they are a licensed waste carrier. If you do not use a licensed waste carrier, you may find that your waste is fly tipped – involving you in a criminal activity for which you could be prosecuted and fined up to £50,000. Check the list of registered waste carriers on GOV.UK.

Alleged damage by the council's waste collection contractor

If you think your vehicle or property has been damaged by an Amey (our contractor) vehicle,  please call 0300 303 1077 to submit a claim directly to Amey’s insurance company, Sopp and Sopp. Otherwise please complete this Joint Waste Solutions form.  Any legal liability for damage lies with our collectors (Amey) and they will respond to any claim you submit.