Resilience, communication and organisation are key factors when it comes to being a Team Leader in Customer Operations at Elmbridge. Tracey ensures her work has a positive impact on every single person she works with, making certain everything runs smoothly, which is why being a great listener, having the quality of resilience, and instilling empathy come into perfect use for her every day.
Previously being a stay-at-home parent, Tracey brought her organisational and communication skills to being a Customer Service Advisor. Her skills further developed by taking a council tax training course for a year and undertaking several Team Leader duties for six months. Through asking for more responsibility and support from her Head of Service and Manager, she started her journey to becoming a Team Leader in Customer Operations.
Customer Operations is a job that contains every skill and talent Tracey has in abundance, including compassion and patience, and these qualities have allowed her to be the Team Leader she is today. A constant willingness to improve and her proactive approach ensures ‘every day is a learning day’.
Tracey’s encouragement of diversity is something of much importance to her within Elmbridge, and while progress has been made, there's always more to do. Tracey wants to ensure nothing gets in the way of her being able to work, and her ethos on being confident and ready to take on the day is something that will always align with Elmbridge’s emphasis on development. This is one of the many reasons why Tracey's values are key to progression and the ability to thrive within the organisation.