We can offer instalments, payment arrangements and ways to reduce your bill.
Pay in 12 instalments instead of 10
You usually pay your Council Tax bill in instalments over 10 months, but you can request to pay in 12 monthly instalments.
Request to pay in 12 monthly instalments on My Account
Payment arrangement
If you have outstanding arrears of Council Tax and are finding it difficult to pay, we may be able to set up a payment plan for you.
Request for help with paying your council tax bill on My Account
Money off your bill
There are some discounts and exemptions that mean you may be able to reduce the amount of Council Tax you have to pay. See Council Tax discounts and exemptions.
Council Tax Support
If you are on a low income, you may be entitled to Council Tax Support.
Telephone appointment
You can book a phone appointment to discuss your circumstances.
Request to book a telephone appointment on My Account
Discretionary Housing Payment
Discretionary Housing Payments (DHPs) are short-term payments to help with rent if you are experiencing financial hardship. DHPs can be awarded as a one-off payment or series of payments.
See Discretionary Housing Payments (DHPs) – eligibility and how to apply.
Free debt advice
National Debtline and the Citizens Advice Bureau (CAB) offer free debt advice. Local CAB branches are Walton-on-Thames: 01932 248660 and Esher: 01372 464770.
My Account
Forms on this page can be completed on My Account.
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