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Get further help

Part of
Complaints

If you would like help at any stage in making your complaint the Citizens Advice Bureau may also be able to help. 

If you do not have access to complete the online complaint form you can call us or write to us at:

Elmbridge Borough Council
Civic Centre
High Street
Esher
KT10 9SD 

  • Previous Step
Part of
Complaints

  1. Contact us informally

    How to contact us and get your issue resolved. 

  2. Make a stage 1 complaint

    How to make a stage 1 complaint, if you're not satisfied with the way we've dealt with your issue. 

  3. Make a stage 2 complaint: appeal

    How to escalate to stage 2, if you do not feel the complaint was satisfactorily investigated at Stage 1.

  4. Stage 3: Local Government Ombudsman

    How to contact the Local Government Ombudsman if your complaint is still unresolved.

  5. Get further help

    Information on getting help from the Citizens Advice Bureau. 

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