If you do not feel the complaint was satisfactorily investigated at Stage 1, you can escalate this to Stage 2.
Please do this by responding to the stage 1 response.
It is important that you respond within 28 days of the Stage 1 response. If you do not do this it may invalidate your appeal.
Your appeal will then be passed onto the relevant Head of Service to review.
Your complaint will be acknowledged within 3 working days of receipt and a response will be provided within 10 working days.