This requires a move to transform and modernise in order to best serve our residents. Over the next 2 years we will be looking to modernise or transform the following services.
Transform community services
We are rethinking community support to ensure our services and activities build resilience in our communities for people to live well and stay connected. From recent research and community listening events we know that our services are invaluable to those already using them, but we’ve found that there are more groups who also need help. By listening to your experiences and priorities, we will reshape the community services to be more inclusive, responsive and effective. We also need to ensure that the service is financially sustainable so it can benefit residents for years to come.
Modernise housing services
We need to modernise our housing services so that we can create a more reactive working environment, leading to a delivery approach which focusses more on customers and partners. We will streamline our operational processes to make them more efficient with the aim of reducing financial pressures on the service. We also need to make better use of technology in day-to-day work as well as using it to inform our objective setting and how we measure performance against these objectives.
Modernise ICT and digital services
We need to modernise our ICT and digital services to ensure that they are secure, resilient and sustainable as well as being inclusive and add value. We also need to ensure that the services enable us to deliver efficient and seamless digital processes, as well as our people having the right tools and skills to support and use ICT well.